Frequently Asked Questions
Everything about ordering, card condition, shipping, returns and the Club membership. Can’t find it? We’re one email away.
📦Orders & Shipping
How long until my order ships?
Most orders ship within 1–2 business days. You’ll receive tracking by email on tracked shipments. See our Shipping Policy for full details.
How much is shipping?
Choose at checkout: a $1.00 plain-envelope (untracked) rate, ideal for cards $20 and under, or $4.99 tracked shipping for higher-value cards or whenever you want tracking.
How are cards packaged?
Singles are sleeved and protected, either top-loaded or team-bagged depending on value, so they arrive safe. Larger orders are packed to prevent damage in transit.
Do you ship outside the US?
Not yet. We currently ship within the United States only. If that changes we’ll announce it on the site and in the Discord.
🃏Cards & Condition
What TCGs do you carry?
We currently stock Pokémon singles, with One Piece, Riftbound, Gundam and Magic: The Gathering coming soon. New sets are added as they release, so check back often.
Are your singles in the condition listed?
Yes. We grade conservatively and photograph every single, front and back, so you can see the exact card and its condition before you buy.
What do the condition labels mean?
NM (Near Mint) is pack-fresh or close to it. LP (Lightly Played) has minor edge or surface wear. MP (Moderately Played) shows visible wear but is still tournament-legal in a sleeve. HP (Heavily Played) has significant wear. Anything worse is listed as Damaged. Condition is always noted on the product page.
Do you buy cards?
We do! Email Support@SyndicateCardClub.com with what you have and we’ll take a look.
↩Returns & Refunds
Can I return an item?
All trading card sales, singles and sealed alike, are final due to the high level of fraud in the hobby. TCG accessories can be returned within 14 days. See our Returns & Refunds page for the full policy.
My order arrived damaged or wrong. What now?
Email Support@SyndicateCardClub.com within 7 days of delivery with your order number and a photo. If an accessory arrives damaged or incorrect, return shipping is on us and we’ll make it right.
⭐Membership & Marketplace
What does a membership include?
One membership unlocks the members-only Marketplace (buy, sell and trade with fellow collectors), our private Discord community, the member Store Map and the Collection portfolio tracker. See everything that’s included →
How much does it cost?
$6.99/month or $59.99/year (works out to $5/mo). Both plans include the same perks.
Can I cancel anytime?
Yes. You can cancel from your member dashboard at any time. Your access continues until the end of the period you’ve already paid for.
How does the Marketplace work?
Members post listings and connect directly with each other through on-site messaging to arrange sales and trades. Syndicate Card Club provides the platform, verified member feedback, reporting tools and moderation, while the deal itself is between the two members. Check a member’s feedback score before any money moves.
How do I connect my Discord?
After joining, open your member dashboard and use the Discord connect button. Your Club Member role is assigned automatically and removed if your membership ends.
Can I change my username?
Yes, once every 30 days from your member dashboard. Your previous names stay on record with us so feedback and history always follow the right person.
✉Contact
How do I contact you?
Email us anytime at Support@SyndicateCardClub.com and we’ll get back to you within 1–2 business days. Members can also reach us in the Discord.
Still have a question?
We answer every email within 1–2 business days.